A fair outcome starts
with agreed conditions.
The proposed refund approach for the Complete Trip Optimizer. This preview is not an active refund guarantee.
Program-specific conditions need approval.
The former universal CPP threshold is withdrawn. Any future qualifying-value guarantee must be appropriate to the customer’s rewards program, eligible card and agreed travel category, separately disclosed before purchase.
The assessment’s estimates are educational research benchmarks, not guaranteed minimums, confirmed inventory or cash-equivalent savings. A high estimate does not establish refund eligibility.
Before paid enrollment reopens.
- Approve program-specific targets, calculation basis and source-point transfer ratios.
- Agree travel scope, eligibility, documented research evidence and handling of changing inventory.
- Publish cancellation rights, request windows, review steps and refund processing expectations.
- Show the applicable approved target and conditions before payment.
Existing transaction or service questions.
Email andrew@pointhampton.com with the order reference and a short description. Do not send card details or credentials. An inquiry does not itself initiate or approve a refund.
This incomplete policy does not limit any independently applicable rights. No real refund was issued as part of this website update.
Program-specific guarantee status →